Responsible Gaming Policy

Introduction

Rkgg is committed to responsible gaming. We recognise that gaming is entertainment and not a guaranteed source of income. This policy establishes the formal measures by which Rkgg identifies and mitigates risks of problem gambling, supports players who request assistance, and enforces limits and exclusions where appropriate. We reserve the right to restrict access to our services if indicators of problematic gambling activities are observed, in accordance with applicable law and regulatory obligations.

Scope and Application

This policy applies to all persons who access Rkgg services, including participants in promotions and loyalty programs, and regardless of the payment method or device used. It governs the on-site experience, account management tools, and the provision of support services designed to promote safe play. Compliance with age and identity checks remains a prerequisite to any participation in our services.

Age Verification and Minors Protection

Participation in Rkgg services is strictly limited to individuals who have reached the legal age applicable in the relevant jurisdiction. We implement age and identity verification during the registration process and may require additional documentation at any time. If an account is found to be held by a person under the legal age, access will be restricted, and any winnings may be canceled in accordance with applicable law and our internal policies.

Responsible Gaming Principles

Rkgg promotes responsible play by emphasising that gambling should be conducted as leisure activity. Players should engage within their personal means and monitor time spent and funds used. If a player perceives that gambling is affecting other areas of life, they should seek support and consider using the tools described in this policy. We recognise that support may be provided by qualified professionals and independent counselling services, and we will provide information about how to access such help through our support channels.

Limits and Self-Protection Tools

To assist players in maintaining control, Rkgg offers tools that can be applied to individual accounts. The following limits are available and can be set or amended by the player via the designated support process:

• Maximum time spent on the player interface per day, week or month;
• Maximum deposits per day, week or month;
• Maximum spend per day, week or month across the platform.

Limit changes take effect from the moment they are requested. A decrease in a limit takes effect immediately; an increase in a limit requires a cooling-off period of seven (7) calendar days before it becomes active, to prevent impulsive decisions.

Self-Exclusion and Break Options

Rkgg provides self-exclusion options to support players who need a break or who wish to discontinue participation for a defined period or indefinitely.

• Temporary Self-Exclusion: Available periods include 24 hours, 7 days, 30 days, 6 months, and 1 year. During the excluded period, deposits are blocked, gameplay is prohibited, and all promotional offers are suspended. The user may not create a new account, wager, or deposit. Upon expiry, the account is reactivated automatically and the user will be notified by our systems. The balance may be withdrawn only after reactivation.
• Permanent Self-Exclusion: An indefinite exclusion may be imposed upon request. Revocation of permanent self-exclusion requires a written request to our Customer Support team, followed by a seven (7) calendar day cooling-off period before reactivation. We reserve the right to reject reactivation if indicators of ongoing problem gambling persist or if risk assessment deems re-entry inappropriate.

Self-exclusion is distinct from routine account closure. If you are permanently excluded, you must complete the cooling-off period before any reactivation can occur, and you may be permanently prevented from re-entering the platform as determined by our risk assessment.

Support, Counseling and Help Resources

For players seeking help, Rkgg provides information about access to qualified professionals and recognised treatment services. Our support team can furnish guidance on how to obtain appropriate counselling or treatment in the player’s jurisdiction. While we will facilitate access to such services where possible, we do not guarantee outcomes or specific providers. Players may contact our support team for information and assistance in locating suitable local resources.

Underage Play and System Filtration

It is unlawful to register if under the legal age. We implement verification controls to prevent underage access and may request documentation to confirm age. Where applicable, winnings gained by underage participants will be canceled in accordance with law. We support parental controls and appropriate filtration tools to minimise unauthorized access by minors, and we advise guardians to employ such controls as part of a managed household internet environment.

Data Protection and Privacy

Rkgg processes personal data in accordance with its Privacy Policy and applicable data protection laws. We collect only information necessary to verify age, manage limits, process payments, and deliver responsible gaming services. Data is retained for as long as required by law, or as needed to enforce the terms of this policy, and is safeguarded through appropriate technical and organisational measures. Players have rights to access, rectify, or request deletion of their data in line with applicable law and our internal procedures.

Governance, Compliance and Enforcement

Rkgg maintains governance structures and staff training to ensure compliance with responsible gaming standards and regulatory obligations. We monitor activity for signs of problem gambling and apply intervention tools as authorized by policy and law. Non-compliance with this policy may result in account suspension, restriction of features, or permanent termination of access, in accordance with applicable terms and conditions and law.

Contact and Assistance

Players seeking information about responsible gaming tools, or requiring support, should contact Rkgg Customer Support. Support is available through designated channels, and responses will be provided in a timely manner in accordance with service levels described in our terms and conditions.