Payments & Withdrawals

Overview

Rkgg's Payments & Withdrawals policy sets the rules for funding your account, requesting withdrawals, and related compliance obligations. This policy complements the Terms of Service and the platform's KYC/AML framework.

Deposits: accepted methods and limits

  • Credit and Debit Cards: Minimum deposit 20 EUR; maximum per transaction 5,000 EUR. Deposits are typically credited instantly. Daily and monthly limits may apply. The name on the card must match the account holder. Card deposits are subject to standard anti‑fraud checks.
  • Bank Transfers: Minimum deposit 50 EUR; maximum per transaction 15,000 EUR. Transfers may take 1–3 business days to clear. Deposits must reference the user's Rkgg account to ensure proper crediting.
  • E‑Wallets: Minimum deposit 20 EUR; maximum per transaction 5,000 EUR. Deposits are processed instantly where supported by the provider.
  • Cryptocurrency Deposits: Supported options include BTC, ETH, USDT and other major networks. Minimum deposits vary by currency; funds are credited after the network confirmations complete. Fiat deposits by crypto are not permitted; funds deposited via crypto may be retained for wagering in accordance with the platform's rules.

Withdrawals: options, limits and timing

  • Card Withdrawals: Minimum withdrawal 40 EUR; maximum per transaction 1,000 EUR. Withdrawals are typically processed within 48 hours after approval, subject to verification. In some cases funds may be returned to the original payment method where permitted by the provider.
  • E‑Wallet Withdrawals: Minimum withdrawal 40 EUR; maximum per transaction 5,000 EUR. Processing generally occurs within 24–48 hours after processing approval and verification steps are satisfied.
  • Bank Transfers: Minimum withdrawal 50 EUR; maximum per transaction 15,000 EUR. Processing can take up to 3 business days after all required verifications are completed. Bank fees may apply.
  • Crypto Withdrawals: Withdrawals to cryptocurrency wallets only. Minimum withdrawal amounts vary by currency. Withdrawals require the relevant blockchain confirmations and may be subject to network-dependent processing times.

KYC and identity verification

To initiate withdrawals, users must complete identity verification (Know Your Customer). Accepted documentation includes government‑issued photo ID and proof of address. Additional documentation may be requested to verify the source of funds. Funds will be released after successful verification; withdrawals may be delayed or suspended while verification is pending. Rkgg reserves the right to suspend or terminate accounts that fail verification or show signs of fraudulent activity.

Fees and currency handling

Rkgg may apply fees for certain deposit or withdrawal methods and for currency conversions. Any fees are disclosed on the payment page before confirmation. Where funds are held in a currency different from the account base currency, conversions will be performed at the provider’s rate at processing time. Users are responsible for any transaction costs arising from processing times or method-specific fees.

Chargebacks and refunds

  • Chargebacks: If a chargeback is initiated, the account may be blocked and funds recovered, including associated processing or banking charges and any penalties imposed on the platform. Administrative actions may follow to safeguard the balance.
  • Refunds: Refunds are not guaranteed and are issued solely at the platform’s discretion. They may be considered for accidental deposits or erroneous transactions. Requests should be submitted through customer support with justification; the platform will respond within 2 business days. If approved, funds are returned to the original funding source or to the user’s account as applicable. If gameplay has commenced, refunds may be denied in accordance with internal policy.

Policy changes and contact

Rkgg reserves the right to modify this Payments & Withdrawals policy at any time. Material changes will be communicated through account notices. For questions about deposits, withdrawals, or verification, contact Customer Support via the account interface.